STATUTORY WARRANTY
Our products are covered by the statutory warranty, which means that under normal use and correct application, they possess the characteristics that a consumer may reasonably expect.
The statutory warranty does not apply to:
- Normal wear and tear resulting from use.
- Damage caused by improper use, such as applying excessive pressure, use with aggressive chemicals, or storage under extreme conditions.
- Products that have not been used or maintained according to the instructions.
If you discover a defect that was not caused by normal use or wear and tear, please contact us via info@foamgrip.com.
COMPLAINTS PROCEDURE
We strive for satisfied customers and optimal service. Should something unexpectedly go wrong, a complaint can be submitted via our complaints procedure.
How do I submit a complaint?
- Send your complaint by email to info@foamgrip.com.
- Describe your complaint clearly and fully and, if necessary, send additional information such as order details or photos.
- We will respond to your complaint within 14 days. If a complaint requires a longer processing time, you will receive a message with an indication of the timeframe within which a more detailed response can be expected.
Dispute resolution
If we cannot reach an agreement together, the dispute can be submitted to WebwinkelKeur via the following link:
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil
If our webshop is affiliated with WebwinkelKeur and mediation does not lead to a solution, the dispute can be handled by the independent disputes committee of WebwinkelKeur. Its ruling is binding, and both the consumer and the entrepreneur agree to this ruling.
For the full complaints procedure, please refer to Article 14 - Complaints Procedure in our General Terms and Conditions.